This role is responsible for assisting clients (Hotelbeds, Bedsonline) on operational requests relative to their bookings (Pre arrival, On the spot, Post travel), accordingly to our service deadlines/quality guidelines/protocols, in order to solve the needs of the clients in the most efficient way (promptly and accurately) which promote a high performing service culture and an outstanding customer experience aiming for first contact resolution and customer satisfaction.Position RequirementsCommunication skillsAbility to communicate clearly (Spoken/Written) using positive languageEffective listening/Empathy/AttentivenessAbility to manage difficult interactions (Patience/Self control/Depersonalization)Organization skills:Methodical/Attention to detailProblem solving oriented (Decisive)Efficiency (Managing time, Multitasking)Goal-oriented focus (Productivity, CSat)Personal skillsResponsibility (Commitment)Willingness to learn/AdaptabilityConfidence/Self-Sufficient (Autonomous)Collaboration (Teams, Stakeholders)Positive attitudeExperienceIdeally, previous experience in contact centers and/or specifically operational reservations management at Hotels, TTOO, Travel agencies, OTAsQualificationsIdeally, University graduate or recognized diploma in a field of Hospitality and Tourist or any related fieldMandatory good spoken and written English.
TOEIC +750 or equivalent (Advance-Cambridge, etc)Third languages welcome