Bakuun is a travel technology company that connects and empowers travel and hospitality businesses to operate effectively and realise their growth ambitions.
By delivering new technology that simplifies the booking process and creates a larger distribution, we believe automation will be the future of the travel and hospitality sector, connecting different stakeholders while creating commercial and economic benefits.
Why you need to join us
We are a place where you can learn, gain new experiences, and be around highly knowledgeable, helpful people as you continue to make progress in your life.
Job Overview:
As the Business Development Manager for Supplier Connectivity, you will be responsible for identifying, developing, and managing relationships with key distribution partners to drive growth and maximize market penetration. Your role will involve strategic sourcing of channel managers, enhancing distribution strategies, and fostering strong partnerships to ensure optimal performance and market coverage.
Key Responsibilities:
* Supervise the handling of customer support tickets to ensure prompt resolution of account-related issues.
* Prioritize customer inquiries and escalate urgent cases to ensure efficient and effective resolution.
* Develop and nurture strong relationships with clients, actively engaging with key stakeholders to fully understand their needs.
* Seek out opportunities for enhancement within existing accounts to boost customer satisfaction.
* Collaborate with internal teams to implement effective solutions that align with customer expectations.
* Analyze customer feedback to refine support processes and enhance service quality continuously.
* Monitor and report on key support metrics, ensuring clarity in ticket resolution performance.
* Maintain open lines of communication with customers throughout the support process to strengthen relationships.
* Tackle and resolve escalated customer service issues, focusing on retention and overall satisfaction.
Job Qualifications:
* Bachelor’s degree in Business, Communications, or a related field.
* At least 2 years of experience in customer support or a similar role, preferably within the Travel Tech industry.
* Proven ability to communicate effectively with stakeholders at all levels, including executive leadership.
* Experience with CRM tools (such as Zendesk, Jira, or HubSpot) and Google Suite (Gmail, Google Drive, Google Docs, and Slides).
* Strong aptitude for delivering client-focused solutions tailored to individual needs.
* Capable of managing multiple support tickets while maintaining attention to detail.
* Excellent negotiation, presentation, and communication skills, both verbal and written.
* Highly proactive, with a creative and analytical approach to problem-solving.
* Exceptional organizational skills and a strong drive to meet and exceed targets.
* Proficiency in English is essential; knowledge of additional languages is a plus.
* A collaborative team player with outstanding analytical and communication skills.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Travel Arrangements
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