Senior HR Assistant, Client Services
Job #: req31662
Organization: IFC
Sector: Human Resources
Grade: GD
Term Duration: 3 years 0 months
Recruitment Type: Local Recruitment
Location: Sao Paulo, Brazil; Buenos Aires, Argentina
Required Language(s): English, Spanish and/or Portuguese
Closing Date: 2/18/2025 (MM/DD/YYYY) at 11:59pm UTC
Description
IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet. For more information, visit www.ifc.org.
IFC’s Human Resources (HR) Department provides strategic partnership to the business to develop and implement workforce strategies and meet organizational goals, including attracting, developing, and deploying diverse and skilled talent.
IFC HR Client Services is seeking a Senior HR Assistant, to be based in Sao Paulo or Buenos Aires. The Senior HR Assistant will support the IFC HR Latin America and the Caribbean and Europe Client Services team. The candidate will report to the Latin America and the Caribbean HR Regional Lead, with a dotted line reporting into Europe, and will provide support across the spectrum of HR duties for designated clients.
Duties and Accountabilities:
1. Client Interface:
o Stay abreast of HR policies, procedures and practices in order to provide support to clients;
o Handle HR inquiries from clients ranging from basic to more complex issues, find relevant information and channel them to appropriate resources as necessary;
o Support clients with Manager Self Service (MSS) and other HR systems;
o Gather and compile information and generate standard reports for clients and HR Business Partners;
o Perform routine analysis of HR data and metrics;
o Update information contained in HR systems and ensures data accuracy.
2. Annual HR Process Management:
o Maintain current knowledge of all HR initiatives (workforce planning, position management, diversity and inclusion, etc.) and contribute actively to the design and review of selected initiatives;
o Contribute, support and advise throughout the implementation cycle of HR processes and initiatives in alignment with policies, practices and institutional values;
o Coordinate with HR Operations and Bank Client Services teams in the execution of recruitment, mobility, ending employment, re-entries, leave without pay, external service, etc.
3. Administrative Support:
o Provide administrative support to clients and the HR team through coordinating processes, documents, reports, meetings, and other tasks as required;
o Provide back-up to other team members as assigned.
Selection Criteria:
* High school diploma with 10 years of experience or equivalent combination of education and HR experience, including organizing, administering, and maintaining large volumes of HR transactions.
* Familiarity with HR procedures, processes and programs and an eagerness to expand knowledge in areas of HR.
* Demonstration of initiative, independence and autonomy in addressing client needs in changing business contexts and environments.
* Ability to initiate changes to work processes to improve efficiency and performance.
* Ability to analyze data to support and enable decision-making.
* Fluency in written and spoken English, including ability to produce a variety of reports, presentations and correspondence.
* Excellent organizational skills with demonstrated ability to work independently and handle concurrent activities.
* Excellent interpersonal skills and high level of discretion in dealing with confidential information.
* High level of proficiency in office technology including Word, Excel, PowerPoint and Outlook; familiarity with Peoplesoft or other HR systems preferred.
* High degree of initiative, reliability, and resourcefulness.
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
#J-18808-Ljbffr