Senior AMER IT Delivery ManagerApply remote type Hybrid locations Santana de Parnaíba, Rio de Janeiro time type Full time posted on Posted 2 Days Ago job requisition id JR-151113Who are we?Equinix is the world’s digital infrastructure company, operating over 240 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.We are seeking a highly skilled and experienced Senior Manager to oversee and manage the successful implementation of mission-critical multidisciplinary projects to our Managed Services customers and is responsible for planning standards reviews and setting strategy for company-wide programs/portfolios.The ideal candidate will possess a strong background in project management, technology implementation, and team leadership. This is a senior-level position that requires exceptional organizational, communication, problem-solving, customer-first mindset, leadership, management, and strong cross-functional relationship skills.What you’ll be doingStrategy and Portfolio ManagementDevelop and execute the overall implementation strategy for AMER Managed Services technology portfolio and projects in alignment with business objectives and having the customer at the center.Responsible for AMER Managed Services portfolio management driving program and project initiatives to meet revenue targets, business priorities, and customer satisfaction.Direct and support multiple teams and business professionals responsible for delivering wide company strategic programs.Define and effectively communicate portfolio, program, and project management methodology and its application to customer solutions.Act as third-level escalation point of contact for customers, maintaining strong relationships and effectively managing and meeting expectations throughout the project lifecycle.Leadership and People ManagementProvide management and leadership across AMER team to ensure the team's growth is in alignment with business needs.Foster a culture of continuous feedback, providing timely and relevant feedback to the team, coaching and helping them to grow their skills.Lead and manage a team of people managers, engineers, and technical specialists to ensure portfolio, program, and project success, timely delivery, and high-quality outcomes in alignment with Equinix’s strategy.Develop and retain a high-performing, healthy, and highly engaged team, creating a sustainable and diverse talent pipeline to meet Equinix strategic objectives.KPIsEnsure appropriate metrics and KPIs are in place and being properly measured covering the needs of the team, the function, the stakeholders, and the overall business area.Responsible for monitoring and reporting the progress of the overall function area and AMER EMS portfolio analyzing trends, identifying and implementing improvement opportunities.Process and Resources PlanningSupport functional leadership in developing functional planning by rolling up department continuous improvement areas and developing holistic plans to close functional gaps.Responsible for area budget planning, controlling, and optimization and accountable for the area resource planning across the team.Stay updated on industry trends, emerging technologies, and best practices and foster a culture of continuous improvement in the team.Communication, Network, and NegotiationResponsible for a team who has multiple and broad communication responsibilities and to ensure stakeholders and customers’ expectations are properly managed.Challenge the team and others to find a balance between effective communications whilst pragmatic with volume, frequency, and content.Build trust and a solid network that helps to continuously identify and connect with cross-functional stakeholders. Negotiate deals and solutions that consider enterprise-wide impact.Solution Oriented and AdaptabilityBe the highest level of escalation point within the team for complex issues.Challenge the team to ensure lateral thinking and information is fully analyzed to achieve resolution.Act as a champion for organizational changes supporting the team to effectively adapt to change and ambiguity.What we’ll expect from youBachelor’s degree in computer science, Information Technology, or a related field.Fluent English required.Strategic view with strong experience and knowledge in portfolio, program, and project management, preferably in a technology delivery and implementation role.In-depth knowledge of project management methodologies, tools, and best practices, such as Agile and PMBOK.Strong leadership skills with the ability to inspire, coach, engage and develop multicultural teams.Demonstrate strong ability to lead and manage multi-location and multicultural teams.Strong knowledge and experience in metrics and KPI definition, monitoring, and data analysis.Exceptional communication, negotiation, and interpersonal skills.Strong problem-solving, decision-making, adaptability, and accountability skills.What will be the difference if you haveMaster's degreeSpanishWhy EquinixEquinix is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know.
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