Job Title: Team Leader
Job Description: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability.
Essential Functions/Core Responsibilities:
1. Supervise a group of call center associates.
2. Ensure performance metrics are achieved.
3. Provide coaching, motivation, and accountability to team members.
Location: Brazil
Job Mode: Full-time
Work Mode: Work from home
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