Job Summary
The Technical Service and Application Manager (TSAM) will provide technical service to existing and new customer accounts in the Carbohydrate Processing and Fuel Alcohol markets.
Key responsibilities include:
* Conduct routine plant visits to perform process audits and lab analysis, helping customers optimize enzyme/yeast performance.
* Provide training and guidance to customers for product selection and application optimization.
* Analyze data from lab tests to identify areas of improvement.
* Develop and implement effective solutions to enhance customer productivity and efficiency.
* Collaborate with internal teams to stay up-to-date on new technologies and products.
Instructions
We are looking for a highly skilled and experienced professional to join our team as a TSAM. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and collaboratively in a fast-paced environment.
Language
English is the primary language used for all communication within the organization.
Descriptions
The TSAM role involves providing technical expertise and support to customers in the Carbohydrate Processing and Fuel Alcohol markets. This includes conducting process audits, analyzing data, and developing solutions to improve customer productivity and efficiency.
Job Description
Technical Service and Application Manager (TSAM)
Role Overview
The TSAM will be responsible for delivering high-quality technical service to existing and new customer accounts, while also driving business growth and customer satisfaction.
Key Responsibilities
* Process Audits and Lab Analysis
Conduct regular plant visits to perform process audits and lab analysis, identifying areas of improvement and providing recommendations to customers.
* Product Selection and Application Optimization
Provide expert guidance to customers on product selection and application optimization, ensuring they achieve maximum value from our products.
* Data Analysis and Reporting
Analyze data from lab tests to identify trends and areas of improvement, providing actionable insights to customers and internal stakeholders.
* Solution Development and Implementation
Develop and implement effective solutions to enhance customer productivity and efficiency, working closely with internal teams to ensure seamless execution.
* Internal Collaboration and Communication
Collaborate with internal teams to stay up-to-date on new technologies and products, ensuring our customers receive the best possible service and support.
Requirements
* Proven experience in a similar role or industry, with a strong understanding of enzyme/yeast technology.
* Excellent communication and problem-solving skills, with the ability to work independently and collaboratively in a fast-paced environment.
* Strong analytical and data interpretation skills, with the ability to analyze complex data sets and identify key trends.
* Ability to travel regularly, with a valid driver's license and a clean driving record.
What We Offer
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.
* A comprehensive training program, including product knowledge and sales techniques.