NodeLabs Software is a dynamic technology company founded in March 2024, specializing in mobile app development and managing the marketing and growth processes of these applications.
We are looking for a Community Operations Manager to support our expansion into the Brazilian market!
You will lead the setup and management of our local moderation team, ensuring user safety and enhancing the overall community experience.
This role will play a key part in helping us build strong connections with our Brazilian users and ensure our app grows in alignment with local culture and values.
Position: Community Operations Manager Location: Remote (Brazil-based)
Employment Type: Full-time
Role Description: As the Community Operations Manager, you will be responsible for hiring, training, and managing our Brazilian chat moderation team.
You will ensure that user experience aligns with local cultural norms and remains safe, respectful, and engaging.
?? What You'll Do Recruit, train, and manage the moderation team for the Brazilian marketOversee daily moderation operations and ensure compliance with community guidelinesLocalize community standards and content policies based on Brazilian cultural and legal normsAct as a bridge between the moderation team and product/operations teamsAnalyze user behavior and moderation data to improve community experienceProvide local insights on content strategy, user engagement, and feature developmentHandle sensitive or escalated cases with sound judgment ? What We're Looking For Native-level Portuguese and fluent EnglishBased in Brazil or with deep understanding of Brazilian cultureAt least 2 years of experience in community management, content moderation, trust & safety, or customer operationsStrong communication and team management skillsComfortable working in a fast-paced, remote environmentExperience with dating/social apps is a strong plus