**Código**:
8254
**Título da vaga**:
DESK SIDE SERVICES - 1660108
**Local**:
Curitiba, PR
**Nível Profissional**:
Júnior
**Nível Acadêmico**:
Ensino Superior Completo
**Áreas de Atuação Profissional**:
TI - Suporte
**Descrição**:
Service Desk trilingual agent
(1.) To maintain high login Efficiency (Availability) for customers
(2.) To resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
(4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases
(5.) To update worklogs and follow shiftor escalation process and process compliance
(6.) Work on value adding activities such Knowledge base update and self development
**Habilidades**:
Spanish and English advanced.