Description: The Support Technician should be responsible to provide Aftersales support for Brazil, working from home. He/she is responsible for providing remote support, technical training for partners and on-site service when necessary. The person should be available for business trips and understand the electric and photovoltaic standards and requirements from the related country.
Responsibilities
* Handle general inquires for technical support and after sales related activities;
* Training partners to provide daily technical support to customers over phone line, email, or face to face;
* Solve / handle technical escalations from the customers;
* Provide technical advice for local distributors, installers and end users;
* Provide minor on-site inspection, commissioning, troubleshooting and replacement of defectives products, with appointments of customers in advance;
* Keep track of in-out of replacements units;
* Perform firmware upgrading and minor reworks in hardware locally when necessary;
* Maintain frequent communication with management staff in Brazil;
* Maintain a good communication with Level 2 engineers based in HQ office;
* Attend exhibitions and marketing events and introduce products and solutions;
* Submit the related reports and documents to supervisor every week.
Required Skills
* Intermediate English for speaking and writing;
* Technical degree in electricity, Photovoltaics, Renewable Energy or other comparable course;
* Advanced knowledge of PV Inverters (on-grid and storage);
* At least 1 year of experience with PV inverters;
* Experience with DG (Distributed Generation);
* Basic knowledge in sizing electrical circuits, PV arrangement, protection circuits, and interpretation of electrical diagrams;
* Knowledge about Brazilian regulation on PV;
* MS Office.
Optional Skills (If you have them, it’s a Plus!)
* Spanish speaking;
* Experience with PV Large Utility-Scale;
* Experience with lead-acid and lithium batteries for PV storage systems;
* Zendesk experience;
* NeoCRM experience.
Attributions
* Excellent organization skills with the ability to quickly assess priorities;
* International mindset for a multi-cultural environment;
* Proactivity, sense of urgency, team work;
* Independence (work without direct supervision);
* Availability for business trips in Brazil.