About Azion
We are a global leader in the application and security industry. Our platform allows companies to operate with agility, reducing latency and increasing the reliability of their applications. We focus on simplifying application building and seeking passionate and innovative individuals to contribute to our mission.
At Azion, you will have the opportunity to develop and be connected to cutting-edge technology, immersed in a culture centered on innovation and high-performance teamwork, unlocking new possibilities and working with the future of technology.
About the Position
We seek an IT Analyst I to join our Corporate IT team in our Porto Alegre office. As part of the Corporate IT Team, the successful candidate will be responsible for providing level technical support, managing end-user assets life-cycle, and monitoring KPIs. Additionally, the analyst will contribute to documentation and implementation of processes.
Main Challenges
* Triage, service support, and execution of L1 support tickets;
* Lifecycle management of IT assets for end-users, including provisioning, maintenance, off-boarding, and disposal;
* KPIs monitoring and follow-up, mainly for service and performance indicators;
* IT technical support for employees, ensuring efficiency and satisfaction;
* Documentation and implementation of processes and solutions;
* Collaboration with other areas for continuous improvement of support services.
Requirements
* Degree in IT or related fields, complete or still coursing;
* Experience in ticketing systems, such as those used in Help Desks;
* Technical knowledge in macOS systems, both hardware and software;
* Knowledge of IT processes related to ticket management and asset management;
* Intermediate proficiency in English.
Differentials
* Technical Knowledge in Linux systems;
* ITIL Certification (any);
* Advanced English;
* Basic cybersecurity knowledge.
Benefits & Azion Way of Life
* CLT hiring model;
* Health and dental plan;
* Flexible VR and VA (Flash Card), including during vacation periods;
* Transport voucher without payroll deduction;
* Annual internal hackathons;
* Mobility allowance (additional amount for travel);
* Freestyle (incentive to customize the workstation);
* Platform for language courses (English and Spanish);
* Stock options (according to policy);
* Birthday day off;
* TotalPass;
* Flexible working hours (really flexible);
* Nomad program to work from anywhere for up to 3 months a year;
* Annual international exchange program.
FlexWork Model
We offer a FlexWork model that prioritizes acculturation and collaboration. For the first three months, you will work on-site in the local office, an essential step in building solid relationships and a genuine connection with our values and culture. We believe that this initial immersion not only strengthens the team but also boosts creativity and innovation.
After this period, you will have the possibility to apply for the hybrid model, working on-site at least three times a week. This approach balances interaction in person and autonomy, creating a dynamic and productive working environment.
Azion is committed to diversity, equity, and inclusion. All applications are welcome, regardless of gender, sexual orientation, age, pregnancy, disability, ethnicity, color, country of origin, or religion. We believe that an inclusive environment contributes to our success and that respect is present in all our relationships.