**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Summarized Purpose**:
The Sr. Business Information Analyst leads discussions with the business to **identify Key Performance Indicators** to provide insights into performance.
Is accountable for the timely and accurate production of reports and may be allocated as Metrics Lead to key initiatives to measure improvements.
**Provides guidance and support for complex ad hoc queries** and demonstrates a strong understanding of the industry and associated benchmarks, using this knowledge to provide valuable insight into performance.
**Essential Functions**:
- Performs exploratory **data analysis** to surface data and identify trends. Performs review on completed deliverables before sending to customer.
- Takes ownership for achieving deliverables within the specified time period and provides regular updates to leadership.
- Implements standard processes & practices in support of various systems and tools.
- Liaises with management to understand function specific metrics and how they map to senior leadership metric reporting.
- Provides metrics support for **ad hoc initiatives**, including process improvement & associated training.
- Job Complexity Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
- Job Knowledge Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
- Determines methods and procedures on new assignments, collaborating with other analysts as required. Exercises judgment in selecting methods, techniques and evaluation criteria for acquiring results.
- Builds formal networks with key internal personnel outside own area of expertise.
**Qualifications**:
- Education and Experience**: Bachelor's degree or equivalent** and relevant formal academic / vocational qualification.
- Previous experience that provides the knowledge, skills, and abilities to perform the job (**comparable to 6+ years**).
- In some cases, a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
**Knowledge, Skills and Abilities**:
- Excellent organizational skills with strong attention to detail for production of high-quality deliverables; capable of effectively managing multiple assignments with challenging timelines
- Advanced expertise with **data extraction, manipulation, and analysis using SQL and PowerBI**:
- ** Experience with ad-hoc reports**:
- Excellent investigative and analytical skills **utilizing statistical and data science techniques**; high proficiency with **MS product suite** (e.g. Excel, Powerpoint, Word) with expert knowledge of Excel
- Strong communication skills in **English**, able to simplify complex topics for various collaborators.
- Excellent command of **visualization tools**; ability to bring to bear visualization tools and techniques to impact fully communicate insights.
- Strong interpersonal and** negotiation skills**; capable of persuading, influencing cross-functional teams; capable of motivating and integrating team members
- Capable of providing training and facilitation for new users on processes, procedures and systems; capable of learning new software and systems
**Management Role**: No management responsibility**:
**Working Conditions and Environment**:
- Intense concentration needed
- Must pay constant attention to detail-visual, mental
- Must be able to multi-task constantly
- Frequent interaction with internal customers required
- Long, varied hours required occasionally