Your role at DynatraceIncident & Problem Management:Troubleshoots and accurately diagnoses and/or forwards IT related issuesWalks users through the recommended problem-solving stepsService Request Fulfillment:Provides software and hardware products as well as workplace equipment following work instructionsFulfills user and access management requests following work instructionsAnswers and/or forwards technical questions and supports users in all IT technical mattersLearns technical change requests implemented by backend teamsAsset, stock, and demand ManagementTakes care of accurate stock and inventory management and prepares asset demandsExecutes disposals following work instructionsProjects & Improvements:Assists onsite with general IT build-out tasksParticipates in discussions for workplace improvementsLearns differences in best practices for IT service processesPoints out ambiguities and asks questions to improve day-to-day operationsImproves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literatureReads and understands step-by-step guides and technical work instructionsThis is a hybrid position out of our Sao Paulo, Brazil Office.All resumes must be submitted in English to be considered.What will help you succeed1+ year of relevant experienceTechnical study related to ITExperience with Microsoft Windows desktop operating systems and basic networking principlesExperience with Microsoft Office 365Experience with Microsoft IntuneExperience with MAC operating system support is a plusExperience supporting the IT needs of executive level leadersWhy you will love being a DynatracerA one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.An environment that fosters innovation, enables creative collaboration, and allows you to grow.A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all.A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
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