Manager, Membership & Supply Chain, LATAM & PortugalStarting Date: ASAPContract type: Full-time and open-endedSalary: 288,244 BRL, commensurate with relevant experience and skillsAbout the JobAs Better Cotton works to achieve its 2030 vision and drive change for farmers, Better Cotton is tracing and certifying Better Cotton sourcing, a new and exciting opportunity for its existing and prospective members around the world. By introducing traceability and certification, we will continue to generate demand for Better Cotton, supporting our core markets of apparel and textiles globally while contributing to systemic change towards social, environmental and economic sustainability in cotton production worldwide.The LATAM & Portugal Team continues to grow in scope and size. We are setting the stage for full traceability and certification of Better Cotton in 2026. This is a great time to join us and accomplish something truly transformational.We are looking for an experienced manager able to drive and closely oversee the implementation of our new chain of custody and traceability system in Brazil, the wider Latin American region, and Portugal. The ideal candidate has managed operations regionally and/or built start-up operations or is an experienced professional in cross-border supply chain development. The candidate should have strong team development and management skills, coupled with a proven expertise in change management. A commercial mindset and a genuine interest in sustainability are essential. The candidate should also have an engaging personality and be capable of representing Better Cotton with confidence and authority amongst stakeholders. We are looking for fluency in Portuguese, Spanish, and English.The RoleReporting to: Director, Supply Chain Operations, Demand and Engagement TeamPosts this role manages: 2-4 staff based remotely in Brazil (São Paulo region and Brasilia)Membership and Account ManagementLead the LATAM/Portugal Team in customer relationship management including the use of Salesforce, contributing to the Organisation’s member satisfaction and retention KPIs.Business DevelopmentWork in collaboration with the Member Engagement Team to ensure the organisation's member recruitment strategy is implemented for the region.Represent Better Cotton at key industry events.Manage the delivery of Better Cotton’s outreach, member and supply chain engagement events in the region.Work collaboratively with the Programme Team to increase demand for Better Cotton.Relationship ManagementCultivate and manage relationships with senior-level representatives from key supply chain stakeholders, retailers, and brands across Brazil, Latin America, and Portugal.Foster partnerships by establishing agreements (e.g., MOUs) with national textile associations in each country where Better Cotton is expanding its presence.Maintain a strong, collaborative, and transparent relationship with ABRAPA, our strategic partner in Brazil.Oversee supplier onboarding for traceability and certificationManage the onboarding process for suppliers seeking to source physical Better Cotton.In partnership with the Global Training and Change Management Manager, ensure training is translated into local language, tailored to each country’s context.Identify and report operating challenges, providing actionable recommendations to the global team.Champion our Traceability RoadmapExecute our Traceability Roadmap in Brazil.Oversee the movement of traceable, certified Better Cotton, proactively addressing bottlenecks.Supply chain engagementOversee the mapping of in-country Better Cotton supply chains to identify suitable supply chain actors for targeted engagement.Understand the needs of Better Cotton supply chain stakeholders and assess the impact of introducing traceability and certification on their operations.Ensure the continued improvement of regional operations and Better Cotton Chain of CustodyLeverage supplier feedback to provide recommendations that inform our Chain of Custody implementation.Lead in-country pilots to test new functionalities of our systems.Recruitment and line managementLead on recruitment for staff as agreed annually.Develop, mentor and manage staff to ensure their professional development.Motivate staff to execute growth plans across LATAM and Portugal.Other responsibilitiesEstablish and manage the regional budget.Support the development of fundraising proposals.In addition to these responsibilities, the Membership & Supply Chain Manager will carry out other assignments as agreed with the Director of Supply Chain Operations.ProfileThe selected candidate will have the following skills, knowledge, and experience:University degree, or equivalent, in a relevant field with an interest in sustainability.Demonstrable experience managing global operations and/or building start-up operations.A commercial mindset and a keen interest in sustainability with key account management experience.Proven experience leading and managing operations at scale.Strong stakeholder engagement and influencing skills.Experience managing teams and matrixed staff.Knowledge of textile or commodity supply chains.Good written and verbal communication skills.Fully proficient in Portuguese, English, and Spanish.Knowledge of traceability and associated technologies.Empathetic and collaborative approach to teamwork.Working arrangementsThe position is full-time (40 hours per week), offers flexible working arrangements, and will be based remotely. The role requires occasional travel (up to 25%).Apply nowInterested applicants are asked to send, in English, a detailed CV (2 pages maximum) and a brief cover letter (2 pages maximum) to Better Cotton by 02.04.2025 by applying via this link.About Better CottonBetter Cotton is a global not-for-profit organisation supporting the production of more equitable and sustainable cotton at farm level. We exist to catalyse the cotton farming community with partners, governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm to brand.About our ValuesTrustworthyIntegrityPositiveEngagingDaringBetter Cotton is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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