About the Job
We are seeking a dynamic and results-driven supervisor to lead our Outbound Retention team. As a key member of our Support Services Group, you will play a critical role in driving performance, developing high-performing teams, and fostering a culture of continuous improvement.
Responsibilities
* Directly managing a staff of associates
* Implementing a daily operations governance process
* Collaborating with leadership on Call Center reports
This includes:
* Analyzing, prioritizing, and delivering daily, weekly, monthly targets
* Understanding and establishing a robust Quality program
* Ensuring setting smart goals for team members and providing regular feedback
Requirements
* Minimum 2-3 years of experience in outbound sales and/or retention
* Advanced spoken and written English
* Ability to negotiate, influence, and build relationships with both customers and internal stakeholders