Job Title: Medical Receptionist
Location: Remote, Brazil
About The Company
The In Team is the only clinician founded, healthcare focused remote offshore staffing company serving small to mid sized medical practices in North America. We hire highly-skilled talent from the Philippines to work from home and support a variety of functions within healthcare organizations. We take great pride in hiring only the top 2% global talent to provide high quality outcomes for our clients and their patients.
About the Job
We're currently seeking a Medical Receptionist to join our amazing team. This person will be assigned full-time to a Las Vegas based client specialized in Dermatology. The position includes communicating with patients over the phone, email, and text to coordinate appointments and care. This individual will also be responsible for communicating with dermatologists, office staff and collaborating medical practices. If you're kind, compassionate and enjoy talking to people, this is the ideal position for you.
Responsibilities
Become a subject matter expert on client’s service offering to effectively explain products and services to their patients and business partners
Ensure each prospective and current client/patient has a positive experience
Field incoming communications (phone, email, text) and convert 50% or more to appointments
Respond to all client and patient inquiries within specified service level
Ability to prioritize patient needs based on medical urgency
Develop and distribute end of day reports on bookings and conversions
Able to handle a variety of tasks independently and simultaneously
Demonstrate a pleasant disposition with each client/patient interaction
Stay highly organized and manage voice and email inboxes effectively
Work collaboratively on a team
Tasks
Assist with high call volume
Maintain physicians’ schedules – scheduling office visits and procedures via phone and in-office
View patient visit notes, identifying problems & diagnosis listed and physician orders
Assist in patient registration and financial transactions
Educate patients on providers, the practice, and services.
May schedule radiology/lab
May include recall/follow-up scheduling
May include re-scheduling appointments
Respond to patient questions and inquiries.
Perform other duties as assigned to support clinic operations
Stay flexible and supportive, helping out wherever needed, even if its not in the defined job description
Comfortable with ‘gray area’ and ability to make the best judgment with whatever information is available.
Complete required call sheets at the end of each day
Take initiative to learn about the company and grow within the role
Job Qualifications and Skill Sets
Bachelor’s Degree required, medical degree preferred
Bilingual English and Spanish
HIPAA Certification (highly recommended)
1-3 year experience in USA healthcare industry required
Minimum 2 years of experience in a doctor’s office
Prior dermatology office experience is required
Prior scheduling experience required
Good understanding of healthcare plans; read and understand medical benefits.
Exhibit excellent English communication skills (verbal and written)
Expert use of Google Workspace
Experience working in Electronic Health Records
Experience using Slack and other business administration tools
Ability to work at least 8 hours each day, 5 days per week, Pacific Standard Time
A positive attitude
A pleasant speaking voice when engaging with prospects and customers
Experience and willingness, working in a team environment
Excellent organization skills
Strong work ethic and work from home reliability
Bilingual (Spanish) is a plus.
Benefits
Competitive compensation, $5.50 USD/hour
Work from home
Work with an amazing, highly engaged team where health and well-being matters
Full time assignment to a single client
Seven vacation/sick days
Six USA statutory holidays
Growth & professional development opportunities
Productivity and referral bonus
Job Type: Full-time
Pay: R$990,332.00 - R$3,626,653.00 per month
Education:
Bachelor's (Required)
Experience:
US Healthcare: 3 years (Required)
Dermatology Clinic: 1 year (Required)
Language:
English and Spanish (Required)
License/Certification:
HIPAA Certificate (Required)
Application Deadline: 29/11/2024Expected Start Date: 01/12/2024
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