Get AI-powered advice on this job and more exclusive features. Senior Tech Recruiter at HCLTech Responsibilities & Qualifications: Handling tickets / Incidents via Service Now platform Lead technical incident calls as a SME Troubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issues Defining process improvements and ensuring that the processes are adhered to Take shared ownership of resolving issues in a SLA driven environment Mentoring / training team members as a SME Testing and auditing as required from time to time Improves and maintains customer and employee satisfaction Work as part of a Follow the Sun support global support model Load Balancer - F5 LTM/APM and WAF Qualifications: Min 8 years of Network Engineer experience supporting global network infrastructures Experience in working as part of a global support (follow the sun) model Cisco CCNP/CCIE and other industry standard networking certifications Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services. Expert level knowledge of troubleshooting, implementing, optimizing and testing of security technologies including VPN IPSEC/SSL, GRE and Load balancing Expert level of Knowledge for FTD/ASA packet capture and packet tracer analyses. Expert level for Wireshark and debugging reading skills. Extensive hands-on experience with: VPN IPSEC/SSL, GRE technologies and firewall policies F5 Load balancers LTM/APM and WAF Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting J-18808-Ljbffr