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Selecting an option from the list below will update the main content Analista Senior de Marketplace - Customer Experience
Buenos Aires, Argentina
Customer Experience
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Analista Senior de Marketplace - Customer Experience
Buenos Aires, Argentina
1 item added
ID: 89548
Job Description
En Mercado Libre estamos democratizando el comercio y los servicios financieros para transformar la vida de las personas de América Latina. ¡Sumate a este propósito!
En Customer Experience inspiramos confianza a las personas que utilizan nuestros servicios, generando experiencias extraordinarias. Conectamos emocionalmente en cada contacto, brindando soluciones y excediendo expectativas, a través de distintos canales de atención. Para lograrlo, planificamos la capacidad de nuestra operación, diseñamos modelos de atención, monitoreamos la performance y gestionamos el conocimiento de nuestros equipos. ¡Generá un impacto positivo en las experiencias de millones de personas, aprendiendo del mundo del e-commerce y fintech en un ambiente de trabajo desafiante y divertido!
Tenemos un desafío para quienes:
* Vibran energía emprendedora: se mueven por la curiosidad, nunca se rinden y se enfocan en superar sus propios límites.
* Dan el máximo porque les gusta trabajar con compromiso y dedicación.
* Viven los cambios como oportunidades y aprenden de sus errores.
* La excelencia y la ejecución son claves en su forma de hacer las cosas.
* Promueven el buen clima, aportan alegría y diversión.
* Saben cómo construir con otras personas y disfrutan trabajando en equipo.
Imaginate emprendiendo proyectos desafiantes, dinámicos e innovadores y siendo responsable de:
* Realizar análisis y generar controles que garanticen una buena performance de la operación, principalmente sobre las métricas relacionadas a experiencia.
* Recabar y detectar oportunidades de mejora en los distintos procesos, productos y herramientas. Ayudar a priorizarlas y acercarlas a las áreas correspondientes.
* Generar informes y mesas de trabajo para presentar los hallazgos y avances de las propuestas.
* Realizar una gestión administrativa de su equipo, garantizando los controles de capacidad y correcto cálculo de los bonos e incentivos.
* Alertar desvíos en el desempeño de los representantes o de las distintas oficinas que tiene el equipo.
* Generar relacionamiento con múltiples áreas de soporte de Customer Experience involucradas en la tracción de los distintos indicadores del equipo.
Requisitos:
* Contar condominio dePaquete Office.
* Poseer conocimientos analíticos, de extracción y exploración de bases de datos como SQL, Big Query, Tableau, procesamiento y discovery de insights.
* Tener experiencia en posiciones similares.
* Contar con manejo de inglés intermedio/avanzado.
Te proponemos:
* Ser parte de una compañía con espíritu emprendedor en la que nos encanta pensar en grande y a largo plazo.
* Ser protagonista de tu desarrollo en un ambiente de oportunidades, aprendizaje, crecimiento, expansión y proyectos desafiantes.
* Compartir y aprender en equipo junto a grandes profesionales y especialistas.
* Un excelente clima de trabajo, con todo lo necesario para que vivas una gran experiencia. :)
Get Matched Upload your resume and see jobs that match your skills and experience Match Unknown
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Dan el maximo porque les gusta trabajar con compromiso y dedicacion. Viven los cambios como oportunidades y aprenden de sus errores. La excelencia y la ejecucion son claves en su forma de hacer las cosas. Promueven el buen clima, aportan alegria y diversion. Saben como construir con otras personas y disfrutan trabajando en equipo. Contar con dominio de Paquete Office. Poseer conocimientos analiticos, de extraccion y exploracion de bases de datos como SQL, Big Query, Tableau, procesamiento y discovery de insights. Tener experiencia en posiciones similares. Contar con manejo de ingles intermedio/avanzado. Realizar analisis y generar controles que garanticen una buena performance de la operacion, principalmente sobre las metricas relacionadas a experiencia. Recabar y detectar oportunidades de mejora en los distintos procesos, productos y herramientas. Ayudar a priorizarlas y acercarlas a las areas correspondientes. 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Selecting an option from the list below will update the main content Analista Senior de Marketplace - Customer Experience
Buenos Aires, Argentina
Customer Experience
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Analista Senior de Marketplace - Customer Experience
Buenos Aires, Argentina
1 item added
ID: 89548
Job Description
En Mercado Libre estamos democratizando el comercio y los servicios financieros para transformar la vida de las personas de América Latina. ¡Sumate a este propósito!
En Customer Experience inspiramos confianza a las personas que utilizan nuestros servicios, generando experiencias extraordinarias. Conectamos emocionalmente en cada contacto, brindando soluciones y excediendo expectativas, a través de distintos canales de atención. Para lograrlo, planificamos la capacidad de nuestra operación, diseñamos modelos de atención, monitoreamos la performance y gestionamos el conocimiento de nuestros equipos. ¡Generá un impacto positivo en las experiencias de millones de personas, aprendiendo del mundo del e-commerce y fintech en un ambiente de trabajo desafiante y divertido!
Tenemos un desafío para quienes:
* Vibran energía emprendedora: se mueven por la curiosidad, nunca se rinden y se enfocan en superar sus propios límites.
* Dan el máximo porque les gusta trabajar con compromiso y dedicación.
* Viven los cambios como oportunidades y aprenden de sus errores.
* La excelencia y la ejecución son claves en su forma de hacer las cosas.
* Promueven el buen clima, aportan alegría y diversión.
* Saben cómo construir con otras personas y disfrutan trabajando en equipo.
Imaginate emprendiendo proyectos desafiantes, dinámicos e innovadores y siendo responsable de:
* Realizar análisis y generar controles que garanticen una buena performance de la operación, principalmente sobre las métricas relacionadas a experiencia.
* Recabar y detectar oportunidades de mejora en los distintos procesos, productos y herramientas. Ayudar a priorizarlas y acercarlas a las áreas correspondientes.
* Generar informes y mesas de trabajo para presentar los hallazgos y avances de las propuestas.
* Realizar una gestión administrativa de su equipo, garantizando los controles de capacidad y correcto cálculo de los bonos e incentivos.
* Alertar desvíos en el desempeño de los representantes o de las distintas oficinas que tiene el equipo.
* Generar relacionamiento con múltiples áreas de soporte de Customer Experience involucradas en la tracción de los distintos indicadores del equipo.
Requisitos:
* Contar condominio dePaquete Office.
* Poseer conocimientos analíticos, de extracción y exploración de bases de datos como SQL, Big Query, Tableau, procesamiento y discovery de insights.
* Tener experiencia en posiciones similares.
* Contar con manejo de inglés intermedio/avanzado.
Te proponemos:
* Ser parte de una compañía con espíritu emprendedor en la que nos encanta pensar en grande y a largo plazo.
* Ser protagonista de tu desarrollo en un ambiente de oportunidades, aprendizaje, crecimiento, expansión y proyectos desafiantes.
* Compartir y aprender en equipo junto a grandes profesionales y especialistas.
* Un excelente clima de trabajo, con todo lo necesario para que vivas una gran experiencia. :)
Get Matched Upload your resume and see jobs that match your skills and experience Match Unknown
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In the next step you will be able to apply for specific positions, we will suggest those that are most suitable. Once you apply, you will be able to see the progress of the application.
FAQ
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