Essential
**Responsibilities**:- Maintain resolution processes documentation and Knowledge articles.- Perform technical review, acceptance testing and implementation of software and firmware upgrades.- Manage the supported software solutions to ensure data and project access are successful.- Manage the day-to-day system health issues and activities including querying data from the various software systems to identify and mitigate issues.- Manage, maintain, and monitor all system integrations facilitating data exchange with the ERP system and other related systems.-
- Manage and facilitate the technical review, installation, acceptance testing, and deployment of software upgrades and patches as directed.- Participate in and communicate the Change Management Process associated to the maintenance and security of the software systems.- Design customizations and data analytics queries, dashboards, displays and reports for data analytics projects.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions._
**Experience**:
- General knowledge and understanding of IT acumen associated to best practice ITIL standards including User Technical Support and Change Control.- Demonstrated skills utilizing technology platforms, database utilities and reporting tools including SQL and T-SQL, experience working on Data warehouse, ETL and integrations, as well as data modeling workflows.- General knowledge of Cloud database administration (Azure and AWS).- General knowledge of PowerBI, Python and Geoscience data acquisition workflows is a plus.- Experience as an Application Support Analyst, or similar position is preferred.
Education/Experience (General):
- Bachelor's degree in computer science, data processing or a related technical field.
Alternatively work experience and/or a combination of education and work experience will be accepted.
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