General job description: • To plan, direct, and control all operations in the assigned location in a way that provides the maximum service to customers while maintaining a cost-effective operation while meeting all company standards. • Selects, trains, supervises, evaluates, and motivates a subordinate staff which includes Service Agent, Sr. Service Agent, Courier/Handler, and Couriers to maintain an efficient and effective operation. • Controls and effectively utilizes manpower through planning, organizing, and scheduling to minimize loss of time, working within the framework of the capital and operating budgets. • Monitors station performance reports; performs in-house and vehicle package audits; and monitors package sort. • Ensures compliance with applicable company policies and operating procedures. • Monitors and verifies delivery records, courier pick manifests, billing documents, case sales recap, and petty cash reports. • Ensures emergency support, safety procedure compliance, country labor law compliance, and any other management support necessary for the effective operation of the station. • Coordinates ODA deliveries with outside Ground Agents. • Provides subordinates with information on pay, benefits, company policies, practices, and all other Operations and personnel related issues. • Activities related to people management: Time Management, Vacation Scheduling, Requesting and monitoring benefits and Training KPIs. • Activities related to Health and Safety: Injury and Accidents reports action plans to avoid accidents. • Activities related to risk management/Security: Gate control of operational vehicles; PGR (value system), risk route planning and monitoring of High value packages. Minimum Requirements Minimum education: • Two years (2) years College Degree/Equivalent. Minimum Experience: • Three (3) to Five (5) years business experience, including two (2) years previous experience in the airline or transportation industry. Previous supervision/management experience in the service industry strongly preferred. Minimum Required Skills: • Leadership skills. • Planning & Organizing skills. • Judgement & decision-making skills. • Excellent communication skills written and oral. • Presentation skills. • Analytical skills. • Strong human relations skills. • Must possess a Valid Driver's License with a good record. • Able to travel. J-18808-Ljbffr