Career Opportunities: Technical Customer Service Technician (4955) Requisition ID 4955 - Posted - Food & Consumer Packaging - Release Liners BU - Product, Sustainability and Marketing Release Liners - Jacarei - Posting Country (1)You have a choice of where you want to work! We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth.Do your values align with ours? Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere!We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business. Are you with us?!?Purpose of the job / Position descriptionThe Customer Service Technical Engineer is responsible for supporting customers' technical needs in the business development process and sales opportunities through expertise in Ahlstrom's existing products and processes, in conjunction with the potential customers' applications.Main responsibilitiesSupport the business development process by connecting customers' product needs with Ahlstrom's products and capabilities.Sales support by understanding the customer's technical and application needs.Understand the customer's manufacturing processes and identify opportunities to develop a strong performance with Ahlstrom products.Serve as the main technical contact for all types of customers.Ensure the successful introduction of Ahlstrom products through customer trials.Approve evaluation requests and ensure follow-up of trials with Sales (CustomerConnect/CRM).Develop small adjustments in existing products to meet customer development needs.Provide critical product requirement information to new product development (NPD) teams for product innovation.Represent customer technical requirements to operations teams.Maintain up-to-date and extensive knowledge of existing product classes and applications for the Global Release Liner BU.Collaborate with the NPD team on existing customer-driven innovation needs for new products requiring NPD resources.Act as the primary point for grade recommendations for Sales and Business Development.Provide support in the development and update of technical documentation (e.g., technical data sheets PDS/PTDs) in coordination with product management.Qualifications(minimum level of knowledge and skills to fulfill one’s responsibilities)Work experience needed• Similar and relevant professional experience in technical, operational, or research and development roles.High School/GED or equivalentPrimary competenciesExperience in leading projects and project teams with solid project management practices.Ability to transfer knowledge and train cross-functional team members.Excellent analytical skills.Experience in the self-adhesive lamination process, production of flexible packaging, printing processes and paper conversion in general.Strategic thinking as well as the ability to solve problems and structure and simplify complex processes.Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against, or harassment of, any person employed or seeking employment with our company based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.About Us. Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. Our vision is to be the Preferred Sustainable Specialty Materials Company for all our stakeholders.Our three divisions, Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials, address global trends with safe and sustainable solutions. Our net sales in 2023 amounted to EUR 3.0 billion and we employ some 7,000 people.Ahlstrom’s manufacturing and hygiene processes, procedures and policies, must be adhered to, as applicable, to the position’s areas of responsibility, in order to meet and maintain the safety, quality, and regulatory compliance requirements for each grade of paper.#J-18808-Ljbffr