We are YMI Insurance, a respected insurance company committed to delivering outstanding customer service.
As a Customer Service Representative, you will be based in our Stroudsburg office, working closely with a team that values teamwork and collaboration.
We strive to create a positive and supportive environment where our employees can succeed.
In this role, you will serve as the first point of contact for our customers, addressing their inquiries and providing prompt assistance.
You will play a crucial role in building strong relationships with our clients, ensuring their needs are met and exceeded.
Your excellent communication skills and ability to resolve issues efficiently will make you an asset to our team.
We are looking for a highly motivated individual who shares our passion for delivering exceptional customer experiences.
If you are a detail-oriented and customer-focused professional who is eager to contribute to a dynamic team, we encourage you to apply.
Responsibilities:
• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and concerns efficiently
• Provide accurate information and product recommendations
• Maintain a high level of customer satisfaction
• Collaborate with internal teams to ensure seamless customer experiences
• Stay up-to-date on product knowledge and industry developments