Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
* 15,000 trained professionals
* 250+ locations worldwide
* Fortune 500
* Globally unified systems
Job Description
Scope of position:
To create a unique Expeditors customer experience through total ownership of an accountability to:
* Understand global customer´s profile, needs and expectations.
* Retain existing business and continuous pursuit of global business development.
* Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide.
Reporting Structure
Customer Retention and Development Manager
Job Expectations and Key Responsibilities
* Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations.
* Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations.
* Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure.
* Promote Expeditors marketing activities and customer events.
* Continuous review of customers revenue report and analysis aimed at identifying “at risk” customers and negative trends.
* Establish proper customer business mapping to ensure complete understanding of customer´s global business, stakeholders, spending, strategy, goals, etc.
* Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
* Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPIs, service deliverables, initiatives, etc.)
* Penetrate customers organization structure at all levels, developing relationships beyond the main point of contact at all locations.
* Initiate value added solutions based on Expeditors service offerings and technology.
* Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews.
Qualifications
* University or equivalent business qualifications;
* Proven work experience in Account Management (min 3 years mandatory);
* Own car, it will be necessary to make visits to customers;
* Knowledge of international logistics products and services;
* Proficient in MS Office and CRM software;
* Strong analytics skills;
* Proven problem solving skills;
* Charismatic with an ability to connect;
* Must have basic communication skills and emotional intelligence to represent the company professionally and competently at all times;
* Minimum advanced English level.
Additional Skills
* Presentation skills
* Negotiation skills
* Problem solving
* Flexibility
* Ability to connect with people
* Industry knowledge
* Excel and Power BI
* English proficiency
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