**General Information**:
- Req #
- WD00075558
- Career area:
- Administrative
- Country/Region:
- Brazil
- State:
- São Paulo
- City:
- Indaiatuba
- Date:
- Thursday, January 23, 2025
- Working time:
- Full-time
**Additional Locations**:
- Brazil - São Paulo - Indaiatuba
- Brazil - São Paulo - Indaiatuba
**Why Work at Lenovo**:
- We are Lenovo.
We do what we say.
We own what we do.
We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.
Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.
Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.
Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
**Description and Requirements**:
**Responsibilities**:
- Technical support to Lenovo's customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.
- Communicate effectively with end-users by translating complex technical details/instructions to match each customer's level.
- Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
- Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service-related issues.
- Work with Customer Success Managers (CSM) & Technical Account Managers (TAM) to monitor and track issues to ensure accurate resolution.
- Actively monitor case workload and drive to closure within SLA's.
- Document all the interactions in Lenovo´s CRM while maintaining exceptional case notes.
- Regular ticket follow-up and on time case closure.
**Basic Requirements**:
- Minimum of 1-3 years of experience in technical support or customer-facing technical role
- Excellent communication skills, verbal & written Portuguese language.
- Decent communication skills, verbal & written English language.
**Preferred Requirements**:
- CompTIA or equivalent certifications (A+, Network+, Security+, etc.)
- Diploma or Degree in Computer Science, Information Technology, or related field; or equivalent experience
- Ability to work effectively in a fast-paced, dynamic environment.
- Ability to learn quickly with a proven record of learning new and challenging technologies.
- Experience working in a call center type of environment.
- Excellent communication, interpersonal, and critical thinking skills.
**Additional Locations**:
- Brazil - São Paulo - Indaiatuba
- Brazil - São Paulo - Indaiatuba
- Brazil
- Brazil - São Paulo
- Brazil - São Paulo - Indaiatuba ,
- Brazil - São Paulo - Indaiatuba