Company Description
Fraud Deflect aims to revolutionize Friendly Fraud and Chargeback Management by bringing Trust, Integrity, and Transparency to an industry known for using deceptive tactics. Our approach is focused on transparency and honesty, providing clear solutions to our clients.
Please send your Resume in English ONLY. Resumes in Portuguese will not be reviewed.
ALL interviews will be in English.
Role Description
This is a contract remote role for a Chargeback Fraud Investigator at Fraud Deflect. As a Chargeback Fraud Investigator, your day-to-day tasks will involve investigating and resolving chargeback disputes, analyzing transaction data, and collaborating with internal teams to prevent fraud incidents.
Key Responsibilities
* Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction;
* Analyze data from multiple sources to identify discrepancies and what, if any, remedies can eliminate suspicion and maintain compliance;
* Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information;
* Communicate effectively with the team by;
* Write reports and document evidence, findings, and recommendations;
* Conduct follow-up research on fraudulent transactions.
Qualifications and Skills
* Demonstrated experience and/or proficient working knowledge of Excel and Google sheets;
* Good understanding of the pivot Tables
* Ability to meet deadlines and prioritize deliverables;
* Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent;
* Strong innovative problem-solving capabilities;
* Must have understanding of technical and financial aspects of VISA and Mastercard tools and alert process;
* Strong oral and written communication skills in both Brazilian Portuguese and English
* Must possess excellent communication skills and be detailed oriented;
* Presentation skills + ability to create presentation in Slides
* Self-starter with the ability to work under pressure independently and as part of a team;
* Ability to think strategically and act proactively to create strong trust and confidence with business units.
Desired skills
* SQL knowledge
* Chargebacks/Fraud knowledge
* Previous e-commerce fraud prevention, investigation or online retail fraud prevention experience is a plus.
Industry: Financial Services
Employment Type: Contract