WebTech Implementation Specialist - SP
Apply your talent and skills to help leading companies improve everyday life.
Who We Are
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
What You’ll Do
The professional will be responsible for implementing web products and analytics. The team supports clients around the world that speak Spanish and Portuguese.
Key Responsibilities
1. Communicate with business customers, internal sales teams, and services teams via phone, email, and chat as needed.
2. Collaborate with customers on the implementation of web-based products and analytics tracking tags.
3. Verify and troubleshoot existing implementations together with customers.
4. Provide guidance, support, and educate customers on how to implement products.
5. Employ strong, clear communication skills with customers and colleagues, displaying enthusiasm and a desire to succeed.
6. Deliver high-quality service to customers, exceeding client expectations and quality scoring measures.
7. Continuously work on developing and improving technical and soft skills.
8. Follow up with customers regarding pending implementations.
Preferred Experience:
1. Fluent level of Spanish/Portuguese is required for this position. Intermediate to advanced English level is a plus for a career plan in the team.
2. Intermediate knowledge in front-end languages - HTML and JavaScript (developer mindset).
3. Good troubleshooting skills of web development problems context.
4. Strong communication skills, support to the client, and relationship management. Professional needs to be capable of adjusting to the technical level of the client to provide the best customer experience.
5. Time management and organization skills are needed due to our new and complex processes.
6. Quick learner: capable of learning quickly and engaging in team activities to improve customer experience.
7. Adapt and adjust: capable of adapting to changes and flexibility in a fast-paced company.
8. Team player: proactively collaborates with other team members in day-to-day activities and long-term process and workflow optimization. New ideas are always welcome.
9. Knowledge of various CMS & eCommerce platforms (e.g., WordPress, Magento, Drupal, Joomla, Shopify) is a plus.
Desired:
1. All above
2. Proven customer service, relationship management, and support skills.
3. Demonstrable experience in web development.
4. Back-end development skills would be considered a plus.
5. Experience with various content- and eCommerce-oriented CMS platforms (e.g., WordPress, Magento, Drupal, Joomla, Shopify).
6. Experience working in a B2B and B2C environment.
Why Cognizant?
A career in one of the largest and fastest-growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.
Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.
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