Libertex Group OverviewEstablished in 1997, the Libertex Group is an international powerhouse with over 27 years of financial markets expertise.Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of ‘Libertex’, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.The Libertex Group in Numbers:27+ years of fintech experience3M+ clients worldwide700+ employees45+ international awards (for Libertex)300+ tradable assets (through Libertex)The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.Job OverviewCustomer Success Advisors should help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their trading positions.Main ResponsibilitiesAssist clients worldwide through live supportAnswer emails, assist with opening of client accounts, amend existing accounts, maintain client recordsDemonstrate impeccable telephone etiquette and managementHandle back-office queriesSupport clients with technical and troubleshooting issuesReport to the managementDeal with all departments to resolve issuesProvide support and troubleshooting on Libertex and MT4 Trading PlatformsLiaise with the Compliance Officer regarding complaints and approval of accountsProvide all relevant information to clients regarding documents and materials for becoming a clientHandling client inquiries appropriately and ensuring that high level service is providedPromoting available products and services to clientsDeveloping and maintaining excellent relationships with prospective and existing clientsContributing to team effort by achieving targeted resultsMinimum RequirementsDegree in Business Studies or any other related fieldPrevious experience in a similar position will be considered as a major advantageSpanish (Native), English (intermediate and higher)Knowledge of any other languages will be considered as an advantageExcellent spoken and written communication skillsAbility to work efficiently under pressureExcellent computer skills (Microsoft Excel and Word)Stable internet connection (100mb and more)Ability to work with flexible schedule including work on weekendsBenefitsMonthly bonuses based on performance21 working days annual leaveUdemy Business unlimited membershipCorporate events and team building activitiesProfessional and personal development opportunities in a fast-growing environmentLibertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested.
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