Role: F&A Delivery Leader Location: **ONSITE** role in Curitiba Manage FAO delivery for LATAM accounts - SLA, Productivity, Attrition management, Customer Engagement etc. Drive transformation program Ensure 100% delivery within SLA client commitments. Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship Serves as the primary management contact. Maintains contact with client at a leadership level Leads teams in the delivery Develops and evaluates personnel to ensure efficient operation of the function. Identifies areas where continuous improvement can be applied, implements the change, and measures the level of improvement. Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client Viewed as an expert resource, maintains a good working relationship with both internal and client management Demonstrates the ability to lead by example and motivate professional level staff Displays strong leadership qualities, decision making abilities, and strong business judgment Possesses strong personnel management skills. SKILLS More than 20 years of experience in managing delivery for large accounts in FAO domain Strong domain knowledge in P2P, R2R, O2C Hands on experience in implementing transformation program for clients including RPA and AI Possess a blend of both business and technical skills with the ability to translate business needs into deliverable solutions Should be proficient in PowerPoint, Word & Excel Excellent interpersonal skills & Innovative thinking and capability to carve out niche areas of interest and ideate solutions and frameworks Candidates who have supported Presales/Solution team in the past will have an added advantage