Are you interested in a role where you can help guide our internal customers to success by providing them with the resources they need, all while developing your career in a new area? If so, we would be delighted to receive your application and get to know you better. Workforce management is a crucial, cross-functional team that interacts with various departments across the organization. We are expanding and excited to welcome you to our team.
Day-to-Day Responsibilities:
Resource Staffing for Project Acquisition and Delivery:
* Collaborate with People Development Managers, Project Managers, and Market Leads.
* Address and moderate conflicting resource requests.
Manage Subcontractor Relationships:
* Identify and assign the appropriate resources.
* Handle onboarding, contracts, and invoicing processes.
Monitor Performance:
* Track resource utilization and performance metrics.
Capacity Planning:
* Develop long-term plans that balance revenue goals with available capacity.
* Manage the balance between hiring and attrition.
* Ensure the right seniority and skills mix within the team.
Your Profile:
* Strong understanding of the skills and competencies of team members across the Americas region.
* Ability to collaborate effectively with People Development Managers to enhance team skills.
* Experience working with Market Leads and Project Managers to understand business constraints.
* Capability to define strategic staffing needs and plan capacity accordingly.
* A problem-solving mindset with minimal supervision.
* Quick to learn new systems and tools.
* Team-oriented with a strong customer service focus.
* Professional proficiency in English.
This role is ideal for an experienced Workforce Management Specialist with a proven track record of developing scalable teams, building high-performance rosters, and maintaining a productive workforce.
Why ITC Infotech is the Right Choice for You:
At ITC Infotech, we are committed to the well-being and growth of our employees. You'll have the opportunity to work on innovative projects using cutting-edge technologies, all while enjoying a comprehensive benefits package, direct payroll, and a supportive work environment that fosters personal and professional development.
Ready to take your career to the next level with a global IT leader? Apply now or contact us for more information about this exciting opportunity at ITC Infotech.
About Us:
ITC Infotech is a leading global provider of technology services and solutions, driven by Business and Technology Consulting. We offer business-friendly solutions that help our clients succeed and remain future-ready, leveraging our deep digital expertise, strong industry alliances, and the unique ability to draw on the vast domain knowledge from ITC Group businesses. Serving industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel, and Hospitality, we combine traditional and innovative business models to be a long-term, sustainable partner for our clients.