Pluxee is a global player in employee benefits and engagement that operates in 31 countries.
Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Employee Contract type:
Permanent Regular
Job Description:
Pluxee is a global player in employee benefits and engagement that operates in 31 countries.
Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Pluxee is a global player in employee benefits and engagement that operates in 31 countries.
Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Your next challenge
Be the voice of the customer and continuously improve customer experience leveraging relevant measures of satisfaction.
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What you'll be doing:
Feedback Management expertise (relational and transactional)
Data and digital driven;
Technical fluency and strong product understanding;
Outstanding analytical skills, structured approach to problem-solving;
You're a match
Education Requirements:
Work Experience Requirements:
Proven experience > 3 years leading Customer Surveys (relational and transactional)
**Education**:
Technical Competencies:
Expertise in Customer Journey mapping
Expertise in Feedback Management methodology
Digital and Artificial Intelligence awareness (chatbot, web platform,)
Ability to build and follow Customer Experience Dashboard
Strong knowledge of Customer Care supporting processes
Behavioral competencies:
Customer focus: Building strong customer relationships and delivering customer-centric solutions
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Ensures accountability: Holding oneself and others accountable for meeting commitments
Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Cultivates innovation: Creating new and better ways for the organisation to be successful
Languages:
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Competencies:
Adaptability (Competent)
Client Relationship Management (CRM) Systems (Competent)
Communication (Competent)
Customer-Centric Mindset (Competent)
Customer Experience Management (Competent)
Data Analysis (Competent)
Leadership (Competent)
Problem-Solving (Competent)
Project Management (Competent)
User Experience (UX) and User Interface (UI) Design (Competent)
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Your team
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1) A meaningful job: Be the change!
Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives.
Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter - a lot!
Be part of a multicultural team that moves as one in a fast paced