Join to apply for the Supervisor de Teleatendimento role at Lure Consultoria Corporativa
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
* Industries: Advertising Services
Job Description
We are looking for a dedicated Supervisor de Teleatendimento to oversee our call center operations, ensuring high-quality service delivery and team performance.
Responsibilities
* Manage and supervise call center staff.
* Monitor call center operations and performance metrics.
* Provide training and support to team members.
* Handle customer complaints and escalate issues as necessary.
Qualifications
* Proven experience in a supervisory role within a call center environment.
* Excellent communication and leadership skills.
* Ability to analyze performance metrics and implement improvements.
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