Overview
Hexagon Autonomy & Positioning is looking for a tech-savvy and personable Field Applications Engineer to join a global engineering and manufacturing leader in tech that does cool stuff that matters. In this exciting hands-on position, you will help us drive our business forward by providing 2nd tier support to our customers. You will utilize your GNSS+INS expertise to ensure our customers’ success. Additionally, you will be part of a growing Global Core Customer Support team. This position will have a strong focus on supporting NovAtel, Veripos and AutonomouStuff customers in South America. The team collaborates closely with Customers, Sales, Specialists, Engineering and Account Managers.
The Location: Hexagon is a global company with locations around the world. This position is based in Rio das Ostras, Rio de Janeiro, Brazil. We will consider remote work in Campos dos Goytacazes and Niterói for the right candidate.
Responsibilities
As our Field Applications Engineer, you will:
1. Provide 2nd tier product and application support on Hexagon A&P Hardware, Software, and related GNSS & INS topics to internal and external customers
2. Provide technical support for both pre-sales opportunities and post-sales issues
3. Data analysis for support cases when applicable
4. Troubleshooting, investigation and issue replication
5. Including phone and email support
6. Conduct full system installations on-board vessels offshore/near port in accordance with project specific procedures
7. Assist with and implement all processes and methods to ensure delivery of the best worldwide 24-hour customer support and training in the marketplace
8. Assist the 24/7 support team by providing out of hours cover on a rotational basis
9. Perform on-going testing, evaluation, assessment and reporting of performance of all current and new products, services and related upgrades prior to project deployment, delivery or installation
10. Carry out and conduct Site Acceptance Testing of all new products and services as well as all revisions of existing Product and Services as per customer requests
11. Ensure that all documents used during or resulting from any projects are prepared in accordance with company quality procedures and issued to the proper authority for issue and archiving
12. Ensure that the final product/service is compliant to client’s specification, meeting all project requirements as stated in the operational procedures
13. Prepare the following:
14. Operational Technical Reports as required
15. Technical Installation Drawings
16. Safety documentation such as Task Risk Assessments, Toolbox talks and Working at Height checklists
17. Provide customer training, demonstrations, technical assistance, and technical sales support
18. Escalate and collaborate with other departments regarding technical matters
19. Perform field trial testing and coordination when called upon by engineering or other support teams
20. Interface with and provide support for Engineering teams
21. Review technical documentation materials and manuals
22. Generate application notes for frequently asked questions and knowledge base
Qualifications
Must-Have:
23. Degree in marine, telecommunications, electronics, or electrical engineering, or related field, with 2+ years of related industry experience
24. Proven problem-solving skills
25. Exceptional interpersonal skills and ability to get on with others
26. English and Portuguese fluency with excellent verbal and written skills
27. Able and willing to travel internationally
28. Certification to drive in Brazil
29. Comfortable working at heights and within closed environments
Key Success Factors:
30. High attention to detail and highly organized
31. Strong multitasker with keen ability to prioritize
32. Comfortable working individually but know when to ask for help
33. Work well in a collaborative environment
Nice-to-Have:
34. Experience working directly with customers, preferably in the delivery of support or services
35. Experience in GNSS and INS systems installation and troubleshooting
36. Experience working on offshore vessels
37. Offshore Oil & Gas Certifications, including:
38. NR-35 - For working at heights
39. NR-34 - For work in naval environments
40. NR-10 - Work with energized equipment
Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you’re excited about the opportunities this role could bring, we encourage you to apply. Applicants who require accommodation in the job application process may contact Human Resources at