Our Mission at Lalamove
We believe in the power of community, where millions of drivers and customers connect through our technology to move what matters. Delivery is our specialty, and we strive to make it fast and simple.
As we expand rapidly in Brazil, we need a Quality and Fraud Prevention Coordinator to strengthen our DriverOps team.
Main Responsibilities:
* Quality Policy Development: Create, review, and implement quality policies and procedures that ensure all operations comply with established standards.
* Quality Monitoring and Analysis: Establish KPIs and metrics to assess service quality and identify continuous improvement opportunities.
* Fraud Prevention Management: Develop and implement strategies to identify and mitigate fraud risks, monitor suspicious activities, and conduct internal investigations when necessary.
* Team Training and Development: Coordinate training programs for operational teams and drivers, focusing on best practices, safety, and compliance with fraud prevention policies.
* Collaboration with Internal Departments: Work closely with operations, customer service, IT, and legal teams to ensure effective implementation of quality and fraud prevention policies and resolve identified issues.
What You'll Need:
* Advanced English proficiency.
* Advanced Excel skills.
* Leadership capabilities and experience in team management.
* Strong verbal and written communication skills.
* Previous experience in leadership roles in operations, quality, or fraud prevention.
* Experience in delivery platforms/Ride-hailing.
* Strong knowledge of quality control processes and risk management.