Transition Project Manager
The Transition Project Manager will oversee the overall management of client Transition projects, utilizing standard Transition tools to ensure effective project management and optimal client experience.
To achieve this, they will develop and manage a Transition plan that aligns with agreed-upon client expectations, coordinating with Workstream leads to identify key tasks for Transition (e.g., HR, Sourcing, JLLT, Finance, Commercial, Business Technology).
* Ensure all Workstream leads actively participate in the Transition and provide required information on time.
* Ensure the completion of all data templates.
* Clearly define and align Transition scope relative to contractual documents, escalating scope differences or change requests as necessary.
* Monitor progress toward the implementation date and escalate as required to stay on schedule.
* Ensure an effective handover from Transition to the account team.
Key responsibilities include:
* Applying agreed-upon key protocols for the project (communications, meetings, etc.).
* Clarifying and communicating project objectives, including detailed understanding of client expectations, status of deliverables, and success criteria.
* Constantly and proactively communicating with all Key Stakeholders throughout the Transition project.
* Leading Transition meetings and facilitating progress, issue, and risk identification.
* Supporting solutioning and yellow pads as required.
* Effectively monitoring and managing the Transition budget.
* Participating in Client Presentations as required.
Post-Implementation:
* Partner with Success leader and Workstream leads to perform account basics such as putting vendors under long-form contracts, running invoices and variance reports, and running dashboards with real data.
* Provide hyper-support and remain engaged along with team members for key services for 2-3 months post-stabilization.
Key Performance Measures:
* Transition Scope: Ensure clarification of Transition scope before onset of project. Identify/escalate changes to agreed Transition scope to remain aligned with agreed schedule and budget.
* Transition Schedule: Ensure schedule for agreed scope and budget is delivered within time planned.
* Transition Budget: Control approach and scope so cost of Transition is within agreed Transition budget.
* Customer Satisfaction: Scores and comments reflect end-user satisfaction, and continuous improvement.
* Change Management: Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of the change.
Requirements:
* Bachelor's degree in business, Finance, Information Technology, or related field.
* 10-15 years of experience with project management, continuous improvement, and/or business partnering.
* Fluent in Portuguese, Spanish, and English.
* IFM operational experience is strongly recommended.
* Change management certified, Prosci or LaMarsh preferred.
The ideal candidate will possess strong leadership skills, exceptional communication abilities, and excellent active listening skills. They will be able to establish and maintain strong relationships at all levels of the organization, drive excellence, and operate with a sense of urgency.