Job Title - Senior Telephony Solution Engineer
Job Description
OneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day-online and at over 1,400 branches in 44 states-to help them take control and improve their financial lives. It's all about doing the right thing-a mission that hasn't changed for more than 100 years.
Overview
We are seeking a Senior Telephony Solution Engineer to join our team in Evansville, IN and support the end-to-end delivery of Contact Center Voice Technology solutions. You will help develop and execute against our Interactive Voice Response (IVR) and Auto Dialer design.
Responsibilities
. Resolving issues with the Avaya systems on site
. Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services
. Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages
. Responsible for day to day adds, moves, changes, and user troubleshooting;
. Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations
. Monitors ticket queues to ensure customer tickets and service requests are promptly addressed
. Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh
ADDITIONAL INFORMATION:
* HYBRID Position - ONSITE 3 days per week. Candidates must live within a commutable distance to Evansville IN, Baltimore MD, or Charlotte NC. NO FULLY REMOTE CANDIDATES WILL BE CONSIDERED.
* This is a possible contract to hire position.
Skill/Experience/Education
Mandatory Skills Requirements. Bachelor's degree in Network, Engineering, or Telecommunications. Years of experience can serve as education experience as well.. Can be available 24/7 or able to respond within a 4 hour period if needed. 7+ years with call center technology Avaya, Alvaria, Noble, LiveVox, or similar Telephony platforms. 5+ years with Avaya Communication Manager. Versions 5.2.1 and above is preferable.. Avaya certifications preferred: ACA or ACIS or ACSS or Client or ACE or ACSA. Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 server. Demonstrated experience on Avaya SM/SMGR/Client. Proficient in installation and configuration of Avaya Systems. Good understanding of Avaya architecture and design. Design experience on Avaya Unified communication products. Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent. Excellent customer service skills, highly motivated, self-starter. A thorough understanding of how to troubleshoot Avaya problems
Desired Skills. Bachelor's degree in Network, Engineering, or Telecommunications. Years of experience can serve as education experience as well.
Skill Matrix
No records found
Additional Requirements
No records found
Shift
First Shift