Step into the future of finance with UGLYCASH!
We're on a mission to shatter the norms of traditional banking and make financial freedom a reality for everyone.
As a bold, cutting-edge platform, UGLYCASH is rewriting the rules of how people interact with money—and we want talent like you to help make it happen.
Ready to disrupt the system and create something extraordinary?
Let's go!We are seeking new support specialists to join our Member Experience team.
We're looking for dynamic individuals who embody the essence of startup culture; bold, brave, and willing to put in the extra time and effort.
This is a position that will require heavy time dedication and a consistent passion to push our project forward.
As a member of our team, you'll be at the forefront of building something different, exciting, everchanging, and truly remarkable.We provide unequivocal service and support to our members.
They will look to you and rely on you for personalized guidance as they build their financial journey with us; you will be the support they never forget!ResponsibilitiesSupport - chats and customer-facing interactionsHandle customer concerns, complaints, and inquiriesManage customer relationsBuild customer loyalty and advocacyDocument customer interactionsMonitor customer satisfactionMember Experience - Intercom flows, performance goals, customer support materialDesign customer journeysUnderstand customer needs and expectationsSet and monitor performance goalsImplement experience strategyManage customer support materialReports & Analytics - SLA adherence and performance analysisMeasure and analyze customer feedbackMeasure and analyze member advisor performanceShare feedback and performance reportsProduct Support - escalation, troubleshooting, innovation, resolutionInvestigate and escalate product issuesProvide technical assistance to membersContribute innovative resolution strategiesStay up-to-date on product progress and feature releasesAssist in customer acquisition strategies and help create effective marketing campaignsProcedure Development & MaintenanceMaintain workspace documentation and informationImplement and adhere to policies and proceduresCreate and analyze procedures; close efficiency gapsAssist in customer acquisition strategies and help create effective marketing campaignsCollaborationWork closely with other teams on projects and feature launchesRequirementsStartup energy, mentality and multi-tasking bandwidthBi-lingual; fluency in both Spanish and English (customers are based in the US, Mexico, and Latin America)Comfortable with customer-facing interactions (chat, phone, WhatsApp, and video-calls)Strong communication skillsAbility to work collaboratively in a fast-paced environmentAbility to work in-office at our Buenos Aires (Belgrano) office, Monday through ThursdayPassion for innovation and driving positive changeExcellent analytical and problem-solving skillsGeneral understanding of the financial services landscapeBonus (not required): Experience with Intercom CRM, Slack, and NotionBonus (not required): Experience with financial application services, neo-banking, and cryptocurrencyBonus (not required): Engineering or IT backgroundBenefitsDo something meaningful, helping people around the world access a safe and transparent financial systemBe part of a fast-moving, challenging, and unique opportunityTraining: We provide an in-depth 2-week training on our company structure, the tools we use, how we use them, and the product we provide so you can best serve our customersCompensation: We offer a competitive compensation plan; salaries are 100% USD-denominated*Location: Convenient and centrally located office in the Belgrano neighborhood of Buenos AiresNomadic work opportunities: Enjoy the flexibility of working remotely for 2 months a yearPaid time off: Our policy includes 3 weeks of vacation, sick days, company holidays, and bonus anniversary daysParental & bereavement leave: Paid parental leave for new parents, including maternity, paternity, and adoption leaveIf you're ready to join a mission-driven team and help build the future of financial services, we want to hear from you!Best Friend Finance is an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesIT Services and IT Consulting
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