FARFETCH exists for the love of fashion.
Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers.
This community is at the heart of our business success.
We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.
We are FARFETCH for All.
TECHNOLOGY
We're on a mission to build the technology that powers the global platform for luxury fashion.
We operate a modular end-to-end technology platform purpose-built to connect the luxury fashion ecosystem worldwide, addressing complex challenges and enjoying it.
We're empowered to break traditions and revolutionise, with the freedom and autonomy to make a difference for our customers all over the world.
SÃO PAULO
Our São Paulo office is located in the heart of the city, a region full of cultural spaces and history.
The office houses several different teams, from Operations to Technology.
We have an auditorium where we can host presentations, lectures and fun activities!
THE ROLE
Working as a global team, the Tech Service provides predominantly 24 x 7 1st Line ITSM support for the Farfetch Platform and technology tools and services including laptops and mobile devices, working with KBA's and scripted knowledge share and policies as well as local "Intelligent Hands" services for other global tech teams.
Providing support 24 x 7 x 365, shift working, and planning shifts for the BR team will be required and you may be required to provide cover outside of core business hours.
WHAT YOU'LL DO
- The primary responsibility is to lead and supervise the day-to
- day activities of a small team in BR focused on support of the Farfetch Platform and internal end user support using established global Farfetch Tech Service policies and processes
- Be the BR "Champion" and advocate of Jira based ticket resolution targeting and deliver local BR solutions using Global standards
- Ensure the BR Tech Service Team delivers compliance with defined KPI's and take responsibility for improvements actions when necessary
- Support the BR implementation of the global "follow the sun" Tech Service Desk Administer IT Equipment using EasyVista and reduce local BR stock levels by 50% and maximise sell off opportunity to employees
- Build PC, Mac, and Linux devices, both locally and remotely using Intune and JAMF
- Provide Video Conference support Services using Poly / Polycom Room Systems and Zoom
- Work closely with the other Farfetch Group technology teams and business units, using Slack, Gmail and Zoom
- Follow standard Service Desk operating procedures and ensure support tickets and administration are correctly completed Present a positive Farfetch Tech Service image
- ** Key technologies**: Google Apps / G Suite, Windows 10 and 11, MacOS, Office 365, Poly / Polycom, Zoom, Sophos, Slack, Active Directory, JAMF, Intune, Jira, Confluence, EasyVista, SQL.
WHO YOU ARE
- You will have experience of leading or supervising a small team for minimum of 2 years as well as have the ability to work as part of that team and also be part of a global team organisation
- You will be able to work together with different people, cultures and experiences
- You will be able to identify local solutions using global policies and processes
- You will be able to demonstrate a broad based IT background including PC's & Mac's, mobile devices and Video Conferencing
- Have a clear, concise, friendly manner, and be able to work on your own initiative
- Proficient in English with very strong written and verbal communication skills
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
- FARFETCH Equity plan
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
Before Applying