Senior Engagement Manager, Professional Services
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer objectives. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectations.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
1. Leading and managing complex cloud migration and implementation projects
2. Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
3. Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer objectives
4. Distilling customer needs into clear technical requirements and mapping them to business objectives
5. Decomposing complex technical problems into actionable, deliverable solutions
6. Contributing to technical documentation and defining documentation standards
BASIC QUALIFICATIONS
- 5+ years of experience in cloud computing, preferably with AWS.
- 5+ years of experience in project management of technical programs
- Experience in technical problem-solving and architecting end-to-end solutions
- Bachelor's degree in Computer Science, Information Technology, or related field
- Able to communicate effectively in English, within technical and business settings.
PREFERRED QUALIFICATIONS
- Project Management Professional (PMP) certification and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Ability to balance technical design decisions with business considerations
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- Experience in financial business processes such as digital banking, payments, risk management, regulatory compliance, and more, to maximize cloud benefits, promoting agility and operational efficiency
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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