Job Title: Brazil Localization Expert -SAP SD/MM/Nota Fiscal - 4077 (Part-time, Remote Contractor)
Job Code: 1103573527
Company: Doxa Advisers
Location: Remote (Brazil)
Job Summary:
Doxa Advisers is seeking a Senior Support Analyst with expertise in SAP SD and MM modules to provide exceptional remote-based support for mission-critical SAP applications. As part of our global customer support team, you will be responsible for researching, troubleshooting, and supporting multiple SAP modules for our global clients who use both 4.x and ECC environments.
The role of the Sr. Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.
Responsibilities:
* Research, troubleshoot, and resolve complex issues related to SAP SD and MM modules.
* Diagnose serious issues and develop, test, package, and deliver fixes for complex, integrated, and highly-configured environments.
* Provide remote-based support to global clients.
* Collaborate with team members to ensure timely and effective resolution of issues.
* Contribute to knowledge-sharing and process improvement initiatives.
Qualifications:
* 10+ years of relevant SAP experience, particularly with the SAP MM module.
* 5+ years of direct support experience with application end-users in a corporate environment.
* Strong expertise in SAP SD and MM modules.
* Proven ability to diagnose and resolve complex issues.
* Excellent troubleshooting and problem-solving skills.
* Strong communication and interpersonal skills.
* Bachelor's degree in Computer Science or a related field (or equivalent experience).
* Fluency in Portuguese (Level C1 Advanced).
* Intermediate proficiency in English (Level B1).
Preferred Qualifications:
* Experience with SAP Localizações Brasil.
* Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
* Ability to configure, present and discuss best practices and functionalities of the SAP MM modules;
* Knowledge of localization tax and regulatory requirements
* Support client customizations, sharing experience and best practices advice
* Develop or work with a developer to deliver application break fixes for critical product defects
Compensation and Benefits:
* Part-time, remote contract position.
* 20 hours per week, and in some periods 40 hours or more may be required
* 6-month contract (with possibility of extension).
* Work outside of scheduled hours may be required.