Job Description
WHAT YOU’LL DO
* Maximize operational excellence by educating 3PL in the H&M WMS system functionality and key work processes
* Monitor and support well-functioning system integration
* Support DC operations
* Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC
* Communicate change requests from 3PL to 3PL-DC Mgr./ Reg. S&Ops
* Distribute & translate release notes to 3PL and monitor execution
* Ensure all systems work as expected and are used correctly to aspire best service to the stores and to secure that business is not interrupted
* Ensure an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting)
* Ensure high quality level of all decided IT system related procedures and monitor correct implementation
* Conduct business process audits regarding compliance to group standards
* Act as PSR and NCG speaking person to global functions and local Sales and monitor compliance to PSR, sustainability and NCG standards
* Support DC Mgr. to ensure all operational, system and service requirements to the 3PL and operational changes are implemented and met (e.g. ensure system release updates)
WHO YOU’LL WORK WITH
In this role, you will work closely with other members of the 3PL team, including the DC Manager, DC Controller and DC Transport Specialist. You will also communicate frequently with our retail stores within your area.
WHO YOU ARE
* Strong expertise in DC-level technology infrastructure and supplementing systems experience
* Functional competencies for supporting technology and system-related operations and incidents
* Strong operational DC log. expertise & process understanding
* Proactivity in problem-solving and hands-on attitude to resolving incidents
* Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer
* Strong communication & coordination skills
* Ability to collaborate and co-create with others
* Agile mindset with a positive attitude to change and meaningful growth
* Inclusive and empathetic towards others whilst encouraging diversity
* Ability to understand your impact to others and contribution to the bigger picture
And people who are…
* Able to work independently and in a high pressure, multi-personality, fast-paced, deadline-oriented environment
* Experienced with recruiting, training and developing staff
* Detail oriented, with strong organizational, time management, and interpersonal skills.
* Fluency in English and basic knowledge of local language.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
* We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
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