Direct message the job poster from Radio HollandRadio Holland is the first choice for NavCom solutions in the maritime industry worldwide. We provide innovative solutions for all electronic functions on board by delivering, installing, and integrating advanced equipment. With a global network of branches and agents, we ensure fast and efficient service along major shipping routes. We strive for a high level of service and a long-term relationship with our customers and focus on innovative and sustainable technologies to improve efficiency and safety on ships. Always there. Everywhere.These are your tasks and responsibilities.As a Service Coordinator, you are responsible for the planning and coordination of all operational activities in our Deepsea department. You ensure that a job is prepared, performed, and invoiced as per the standards of Radio Holland in an effective and (cost) efficient way. You play a crucial role in coordinating and planning maintenance and repair services. With your good communication skills and organizational talent, you always satisfy the customer and ensure timely and efficient execution of work.The scope of your role is international, and you are located in Santos, Brazil.Responsibilities:Converting the service quote to a service order (end-to-end responsibility).Check-in with the vessel agent daily until 48 hours before the scheduled attendance date.Check and confirm with the scheduler that an engineer is available for the scheduled service.Ensure the service report is sent to the customer within a tight deadline.Ensure the service order is within margin parameters.Register relevant external customer feedback.Requirements:This characterizes you:Customer-oriented.Team player.This is what we ask of you:Experienced in a similar job (2-5 years) in a customer services environment (24/7 environment).A vocational education or bachelor's degree in electronic engineering.Fluent in English, verbal and written.What can you expect of us?A challenging work environment.Competitive primary and secondary employment conditions.Seniority level Entry levelEmployment type Full-timeJob function Engineering and Customer ServiceIndustries Maritime Transportation#J-18808-Ljbffr