Ignite Visibility, an award-winning digital marketing agency in San Diego, CA, is hiring a talented Franchise Success Account Manager for our Account Services franchise team. This role is fully remote. The individual is a highly driven service-oriented professional with excellent communication skills that can serve a wide variety of client personalities and has a breadth of digital marketing competencies. They will naturally excel at relationship-building and earning people’s trust. The individual has a business development mindset, is detail-oriented, task-driven, and can learn quickly while effectively managing and collaborating with peers to solve problems for clients within digital marketing. They will proactively contribute to the strategic thinking needed in more senior positions.Responsibilities:Works at the direction of the Account ManagerProvides front-line customer service to support the franchisees, answer their queries and increase client satisfactionHave a thorough understanding of the client’s contract and selling opportunities of our products/services to generate increased revenueAssist in the onboarding of new franchise locationsBe the liaison between corporate and franchises in regards to communicating process updates and sales supportUnderstand our client’s sales and marketing processes so we can consult and build their needs inside of HubSpot for maximum impactAssist the Account Managers in the collective development of strategic documentationCollaborate with internal team members to drive results for the client, identify risks and opportunities, and hold teams accountable to budget, timelines, productivity, process, standards, and resultsAttends periodic key account meetings as neededAssist the Account Managers to ensure that all internal and external meetings are scheduled and all parties notified of the time, location, and expected contributions (e.g. meeting agenda, etc.) and all documentation is prepared in advanceEnsure that, at all times, status reports and monthly billing and budget summaries are up-to-date and error-free. Ability to report on the status of accounts upon request.Manage all billing changes including new services, reduction in services, and cancellations. Responsible for obtaining client approvals for all new estimates and change orders.Escalates any franchisee cancellation requests to the Account Manager in order to retain the accountMaintain a business development mindset, partnering with the Client Success Director to discuss any opportunities to increase current client revenue or potential new businessUse all of the business management and communication platforms to keep stakeholders informed, tasks assigned, and projects well managed in accordance with deadlinesUnderstands how to use and manage the DevHub sheetAbility to communicate rapidly and effectively with all parties involved in the projectsWill be expected to have a drive to continually learn and grow in knowledge and skill of digital marketingStay on top of industry trends in order to stay on the cutting edgeAssist with help desk tickets if necessaryAssist sales team with presentations and proposal developmentPerforms other duties as assigned by managementRequired Qualifications:Bachelor's degree in marketing, business, communications, or a related fieldKnowledge of digital marketing channels or servicesExcellent communication skills and ability to communicate rapidly and effectively with all parties involved in the projects, communicate in English, present, and influence key stakeholdersHave a drive to learn and grow in digital marketing knowledge and skills continuallyFranchise or multi-location marketing exposureProven ability to juggle multiple account management projects at a timeProven ability to build rapport with clients and problem-solve effectivelySharp attention to detail and strong organizational skills2+ years of sales, customer service experience, or client servicesExcellent business acumen and experience working with business executivesExperience working with Project Management systems such as Outlook, Slack, Monday, and Google suiteWhy Ignite Visibility?The opportunity to grow and build a long-term career with usA collaborative environment focused on client success and career developmentFully remote workforceTwo-time Landy Award Winner (Search Marketer of the Year & Best Paid Search Initiative)Named Fastest-Growing Private Companies in San Diego (2016-2022)Named Best Places to Work in San Diego 2017, 2020Named Inc 5000 Fastest Growing Companies 2017-2024Ignite Visibility is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Apply today for immediate consideration!
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