Influx is seeking to hire an experienced manager to build and run a high-performance team to deliver service on behalf of our clients and delight their customers.
This is a remote position, you'll be working from home, managing a team of 20-30 customer service agents, team leaders, and account managers from Brazil (or neighbouring countries).
You'll be coordinating remotely with employees from various countries, and clients located all over the world.
**What We're Looking for**:
** Success story in managing 25+ people, preferably in the customer service industry**
** Prior experience managing a complex team containing various roles**
** Prior experience working in a B2B environment**
** Takes initiative and performs autonomously**
** Ability to form effective plans and roadmaps**
** A team player, able to work with various stakeholders**
** Good communication skills, including written and spoken English**
** Fluent in Spanish and English**
**About Influx**
Our 24/7 on-demand support service guarantees response times and coverage.
We can troubleshoot and solve customer problems in under one hour, every hour of the week.
Tipo de vaga: Tempo integral
**Benefícios**:
- Auxílio-internet
- Trabalho remoto
Horário de trabalho:
- Turno de 8 horas