We are looking for a Localization Quoting Specialist - Life Sciences to join our team.The purpose of this job is to assess the scope of each project and complete a project quote, communicating as needed with the project management team to ensure that the client's requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.Responsibilities:Prepare quotes and calculate turnaround times for clients (administrative management).Conduct a follow-up of quotes in order to achieve the target acceptance rate.Monitor client satisfaction and any increases/decreases in their use of services.Provide feedback on perceived client satisfaction and service completion.Detect new sales opportunities, bringing add-on business and retaining existing accounts.Discuss and plan sales strategies for existing clients with the business developers.Advise the client on how to best manage a project, not only in terms of product specifications but also with regard to expenses.Try to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.Meet targets in the following KPIs: the amount of money quoted, the amount of money accepted and price-per-project of existing clients.Communicate project information to necessary parties in a clear, concise and professional manner.Convey specific client requests effectively to project managers.Finance governance: register the correct information from clients when creating projects in the system, such as legal entities, PO if needed, and billing schedule.Requirements:Essential: Fluent in English, excellent oral and written communication, and comfortable speaking to clients at all levels, via phone or video call.Desirable: Knowledge of another language.Essential: Total command of Microsoft Office.Desirable: Knowledge of XTM and/or Phrase, and FineReader.Experience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields.Education:Middle or higher-level vocational training in administration, or university degree.Benefits:National public holidays.Vacations: 3 weeks per year.Work laptop provided.About UsFounded in 2005, tbo.
is a global organization that provides translation, talent, training, teams and testing services to a full range of clients in over 40 countries worldwide, from startups to enterprise-level companies.tbo.
aims to facilitate global communication by bridging the gap between peoples and cultures, providing simple solutions to complex problems, and outstanding service in 100+ languages.tbo.
fosters a culture of continuous improvement, creativity, sustainability and community, with a longstanding commitment to providing high-touch human service.tbo.
is ranked as one of the fifteen fastest organically growing localization companies in the world and operates 24/7, 363 days a year on a "follow the sun" format via offices in Cordoba, Ho Chi Minh City, Kyiv and Lima, certified under five separate international quality norms.Join our growing staff and boost your career in a global organization!At tbo., we believe that fostering an inclusive culture and a diverse environment makes us stronger.
We are an equal opportunity employer, dedicated to creating a space where everyone can thrive and grow.
We are committed to ensuring our hiring processes are fair, transparent, and in compliance with all legal and policy requirements, promoting a workplace free from discrimination.
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