**Job Title:** Senior Application Support Engineer
We are seeking a skilled Senior Application Support Engineer to join our team.
About the Role:
In this role, you will provide exceptional technical support to our clients, helping them troubleshoot and resolve issues related to our software applications. As a key member of our customer support team, you will collaborate with cross-functional groups to identify and implement process improvements, ensuring seamless service delivery and continuous learning opportunities.
About You:
To be successful in this role, you will possess a strong foundation in application support principles, excellent communication skills, and the ability to work effectively in a fast-paced environment. Proficiency in troubleshooting complex technical issues, analytical thinking, and problem-solving skills are essential. Additionally, experience working with insurance industry software solutions is a plus.
Responsibilities:
* Provide timely and effective technical support via phone, email, and chat to clients experiencing issues with our software applications.
* Analyze and troubleshoot complex technical problems, collaborating with internal stakeholders to resolve issues efficiently.
* Develop and maintain knowledge of our products, staying up-to-date on new features, releases, and best practices.
* Collaborate with cross-functional teams to identify areas for improvement and contribute to process enhancements.
* Prioritize tasks effectively, managing multiple requests simultaneously while maintaining high-quality service delivery.
What We Offer:
As a valued member of our team, you can expect a comprehensive benefits package, opportunities for professional growth and development, and a dynamic work environment that fosters collaboration and innovation. Join us in shaping the future of Guidewire's customer support and help drive business success!