This position will be based in Cajamar-SP.
Amazon is seeking a highly experienced Operations Manager to support setup, integration, ongoing operations, and further expansion to the country of Brazil with complete responsibility for all processes within a warehouse. The successful candidate will effectively establish Amazon Operation’s culture and world-class processes supporting our Amazon Brazilian teams. Two key responsibilities for this individual are to manage the performance of external fulfillment operations and provide the tactical link between core operations, corporate retail, customer service teams, and the third-party logistics provider.
External fulfillment works with the supply chain and retail teams to prioritize potential solutions, coordinates the integration with the third party, and manages the daily operations. This individual is the owner who ensures the external partners comply with Amazon's high standards in terms of fulfillment quality. You will develop expertise throughout the entire fulfillment process - including Retail, Business Development, Integration Services, Supply Chain, External Fulfillment Platform, Enterprise Integration, Transportation, Customer Service, and Accounts Payable. In taking this role, you will ensure customer-centric policies throughout the integration process.
Key job responsibilities
- Responsible for the overall safety, quality, performance, and customer experience of the warehouse;
- Strong commitment to and passion for customer satisfaction;
- Manage the daily, tactical relationship with third-party logistics vendors, including managing their performance and driving improvements;
- Resolve logistical, operational, and systems issues that arise by working with vendors and various Amazon teams;
- Maintain knowledge and implement improvements in inbound, inventory, and outbound practices within the fulfillment center;
- Work closely with other support teams (Safety & Security Manager, HR, Financial Manager, Facilities Manager, IT Manager) to build and secure support of resources for projects and initiatives;
- Maintain knowledge of our carrier’s shipping policies;
- Liaise with the Customer Service team to provide operational process knowledge;
- Coordinate receive problem resolution, including tracking issues and corresponding with internal support teams;
- Assess orders or shipments stuck in processing;
- Dig deep into data to determine the root cause of defects;
- Aid in negotiating vendor contracts;
- Carry out supervisory responsibilities in accordance with the organization's policies and procedures;
- Manage the 3PL metrics for reporting to corporate Sr. Leadership teams;
- Provide expertise on Brazil operations/transportation and best practices;
- Ability to work with technology to develop innovative solutions and to work independently and in a team environment;
- Well-rounded experience in continuous improvement by influencing decisions and driving projects across multiple groups in an organization.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent;
- Experience with employee and performance management;
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays;
- Advanced English.
PREFERRED QUALIFICATIONS
- Experience with performance metrics, process improvement, or lean techniques.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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