Job Summary: We are seeking an experienced Backoffice Team Leader to join our team at Grupo Hub. In this role, you will be responsible for managing a team of Backoffice Agents and ensuring they provide excellent service and meet our strategic objectives.
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Key Responsibilities: Defines the needs of a recruitment process; Participates in the hiring process; Coaches, mentors, and supervises a team of Backoffice Agents; Provides teams with resources, tools, and processes; Delegates tasks and removes obstacles.
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Requirements: Leadership experience in a call center/backoffice environment; Knowledge of MS Office and MS Outlook; Remote management skills; Availability to work in shifts (24/7); Fluency in Spanish and English.
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Why Work with Us: At Grupo Hub, we value our employees and offer a competitive salary and benefits package, as well as opportunities for professional development. We are a collaborative and supportive team environment where you can grow and succeed.