Job Overview
As a Shift Manager at Amazon, you will be responsible for leading our delivery operations in Brazil. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
Main Responsibilities:
* Oversee the timely delivery of Amazon orders to customers.
* Support operational leaders in daily management tasks, including labor allocation, meeting facilitation, and communication with internal and external suppliers.
* Work with key performance indicators (KPIs) such as On Time Dispatch, First Day Delivery Success, and customer service enhancement.
Key Requirements:
* Bachelor's degree in a related field.
* Experience in employee and performance management.
* Ability to work flexible schedules, including nights, weekends, and holidays.
* Basic English language skills and fluency in Portuguese.
PREFERRED SKILLS:
* Experience with performance metrics, process improvement, or lean techniques.
Culture and Benefits:
At Amazon, we strive to create an inclusive environment where all employees can deliver their best results for our customers. We offer a range of benefits, including opportunities for career growth and development.