Job Type: Part-Time (10-15 hours per week)
About Demand IQ: Demand IQ is a cutting-edge SaaS platform dedicated to transforming the customer acquisition experience in home improvement industries like HVAC, solar, roofing, and more. We provide AI-powered instant quoting tools that help contractors improve their online sales process, while empowering homeowners to shop with greater autonomy. We are looking for an Implementation Expert to help onboard customers and configure their systems to maximize the value of our platform.
Job Description: We are seeking a detail-oriented and tech-savvy Implementation Expert to join our customer success team. This role will focus on data entry, product configuration, and ensuring a smooth onboarding experience for new customers. You will work closely with our clients to gather necessary information, configure the software according to their needs, and ensure all systems are fully operational.
Responsibilities:
* Lead data entry efforts to accurately input customer information into the platform.
* Configure the software to meet the specific requirements of each customer, ensuring seamless integration with their systems.
* Work closely with the implementation and customer success teams to ensure a smooth and timely onboarding process.
* Assist customers with initial setup, ensuring they understand how to use the software to its fullest potential.
* Troubleshoot and resolve any data or configuration issues promptly.
* Provide ongoing support during the initial phases of the customer’s journey with our platform.
* Maintain detailed records of customer configurations and progress.
Qualifications:
* 2+ years of experience in a similar role, preferably in SaaS or tech-related industries.
* Strong attention to detail and accuracy in data entry and system configuration.
* Comfortable with software configuration, integrations, and troubleshooting.
* Excellent communication skills with the ability to explain technical concepts to non-technical users.
* Ability to manage multiple onboarding projects simultaneously and meet deadlines.
* Experience with CRM or other customer management software is a plus.
* Experience in graphic design is a plus.
Why Demand IQ?
* Opportunity to work with an innovative team at the forefront of the clean tech industry.
* Remote-first work environment.
* Competitive pay package.
* Room for professional growth and development