Service Delivery Manager (SAP projects) - Advanced English - HybridAbout HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We are powered by our people - a global, diverse, multi-generational talent representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.Service Delivery ManagerThe Senior Program Manager at HCL is responsible for overseeing program management, change management, and ensuring successful project delivery by applying agile methodologies. They will play a crucial role in leading and guiding project teams, fostering collaboration, and ensuring projects are completed within scope, budget, and schedule.Key ResponsibilitiesProvide regular portfolio status updates and track KPIs/Metrics related to all project tasks assigned.Collaborate and manage relationships with teams across geographies across various technology streams.Ensure team adherence to business and compliance requirements (timesheets, billing inputs, CBTs, expense reports) across both client and internal stakeholders.Responsible for team high billable utilization and productive engagement during non-billed periods.Participate and provide inputs during Solution development activities with the change management for complex projects.Drive strong Knowledge management and sharing sessions across the teams.Perform industry research on emerging topics and share with wider teams.Develop Knowledge Assets like Business flows, system flows and other relevant artifacts in the domains supported.Actively engage with client PMs and BAs to understand Project plan, key deliverables & milestones, specific tasks assigned with relevant client approvals.Skill RequirementsProficiency in scrum methodologies and experience acting as a scrum master.Strong project management skills with a focus on change management techniques.Sound understanding and practical application of agile methodologies in project management.Excellent leadership and communication skills to effectively lead project teams and collaborate with stakeholders.Ability to identify risks and issues early in the project lifecycle and implement mitigation strategies.Strong analytical and problem-solving abilities to address complex project challenges effectively.Certification in project management (e.g., PMP, PRINCE2) and scrum master certification (CSM) would be advantageous.Certifications: Project Management Professional (PMP) certification and Certified ScrumMaster (CSM) certification are preferred.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionBusiness Development, Information Technology, and Project ManagementIndustriesIT Services and IT Consulting
#J-18808-Ljbffr