Job Summary
This position provides technical interface between customer and company engineering, manufacturing and program management representatives. Provides on-site field technical support, including end-user problem solving, systems integration, pre-and post-compliant investigation and root cause analysis, customer and field sales training, support of new product development and product trials at converters and end-users.
Key Responsibilities
* Provide training, consultation and support to customers, sales, technical leaders, application consultants and quality consultants in product technology.
* Solve customer problems and issues by identifying short-term root cause and corrective actions.
* Provide expertise for resolving technical problems, troubleshoot product and modify/customize product as needed to meet customer needs and requirements.
* Timely resolution of formal customer and end-user complaints not resolved by Sales, Technical Leaders or Quality Team.
Requirements
* Associates degree in Electronic/ Mechatronics/IT Engineering or equivalent experience.
* 0-5 years related Technical experience required.
* Good customer relationship-building experience required.
* Experience with product development and product commercialization processes.
* Strong problem-solving, analytical and mathematical skills.
* Strong teamwork and relationship building skills.
* Training and project management experience and skills.
* Strong customer focus and orientation.
* Strong attention to detail & organizational skills.
* Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.
* Excellent written and verbal communication and presentation skills.